Cybersecurity Engineer – Zscaler / Netskope

Job Description Provide administration, monitoring, troubleshooting, and operational support for cloud-based security solutions, primarily Zscaler and/or Netskope . Perform user onboarding, policy configuration, access control, and security rule administration. Configure and maintain security policies for web access, internet security, cloud applications, and user access.

Monitor security alerts, logs, traffic activities, and system health to identify and troubleshoot potential security issues. Assist with troubleshooting connectivity, authentication, web access, proxy, and policy-related issues. Handle and respond to Change Requests (CR) and Service Requests (SR) relating to security platforms.

Perform approved configuration changes in accordance with change management procedures. Assist with implementation and testing of new security policies, configurations, and security controls. Support integration and troubleshooting involving endpoint devices, network infrastructure, identity/authentication systems, and cloud applications.

Perform policy reviews and assist with identifying excessive, outdated, or conflicting security rules. Assist with security incident investigation and work with internal teams, customers, and vendors to resolve technical issues. Perform log extraction and analysis to support incident investigation, troubleshooting, and audit requirements.

Maintain technical documentation, configuration records, operational procedures, and network/security diagrams. A