Production Support Engineer

As a recruitment company, DCG understands that every business is powered by experienced professionals. Our management style and partnership approach enable us to meet your needs and provide continuous support. Due to our ongoing growth and the large number of recruitment projects we undertake for our partners, we are currently looking for: Production Support Engineer

Own incident and problem management processes, including RCA, resolution, and preventive actions Monitor production service health, detect anomalies, and respond before issues become incidents Execute and oversee deployments through CI/CD pipelines and coordinate rollback activities when required Troubleshoot failed deployments and support release execution processes Maintain stability and alignment of Pre-Production and Production environments Document operational procedures, known issues, and resolution steps in runbooks and knowledge repositories Collaborate with development and platform teams to triage incidents and address operational requirements Identify recurring operational issues and propose automation or tooling improvements Improve observability through dashboards, alerts, and log analysis Contribute to service continuity activities and disaster recovery exercises

Proven experience in IT operations, application support (2nd/3rd line), or a similar production-facing role with 5+ years of experience Demonstrated ownership of incidents end-to-end, from alert handling throu