Senior Tech Operations Specialist

Job description

Distribusion is the world’s leading ground transportation marketplace and gives travellers seamless access to ground transportation online, from search to ticket purchase. We have built a cutting-edge B2B technology platform that connects bus, rail and ferry operators in 70+ countries with the biggest online retailers including Google Maps and Booking.com . We are shaping the future of travel and building the largest global network of transport providers and retailers.

We are one of the fastest-growing startups in travel, backed by two leading VCs (TQ Ventures & Lightrock), and now, following our recent $80m Series C funding, we are ready to push beyond. The Opportunity We are looking for a Senior Technical Operations Specialist who will join our Control Room team. You will play a vital role in managing ongoing escalations and investigations, ensuring seamless communication with our partners and management during issue resolution, conceptualising new operational flows and guaranteeing the seamless operation of all company products.

Operational Ownership: Take full ownership of high-level monitoring for the company’s operations, ensuring smooth and efficient processes across the business. Incident Management & Resolution: Lead the management of escalations and incidents, driving swift resolutions and minimizing impact on business operations. Problem-Solving & Innovation: Conduct in-depth technical investigations and collaborate in des