L3 - Collaboration & Tenant Platform Specialist

Who We Are At […], we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people - Kyndryls - that means doing purposeful work that powers human progress.

Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. Job Description As an L3 specialist, you are the technical escalation point (Tier-3/SME) for the enterprise Collaboration ecosystem. You resolve major and complex incidents, drive root-cause analysis and durable fixes, and administer the collaboration tenant/platform configuration to ensure security, compliance and consistent service quality.

combines deep Collaboration expertise (Teams, Exchange, SharePoint, OneDrive) with collaboration platform administration (Microsoft 365 tenant settings, Entra ID access controls, Zoom, Adobe Admin Console, Apple Business Manager) within an ITIL-aligned operational model Job

Expert Microsoft 365 Collaboration: Teams (meetings/voice), Exchange Online, SharePoint Online, OneDrive Strong Identity & Access fundamentals: Entra ID (MFA, Conditional Access, RBAC; PIM a plus); Okta/SSO concepts (SAML/OIDC) a plus Strong PowerShell and Microsoft Graph API; structured troubleshooting; excellent docum