Software Engineer

About the Role We are looking for a skilled and driven Software Engineer (Operations) to join our team. In this role, you will drive our operations and incident management initiatives, ensuring our systems remain robust, scalable, and resilient at scale. You will work closely with cross-functional teams to identify operational gaps and implement solutions that enable seamless deployment, observability, and maintenance of our system Key

Incident Management & Response Lead/contribute to incident response efforts during critical system outages and performance degradations Develop and maintain incident response procedures, runbooks, and escalation protocols Conduct thorough post-incident reviews and drive implementation of preventive measures Coordinate cross-functional teams during high-severity incidents Build and maintain incident management tooling and automation Manage stakeholders expectations System Operations & Reliability Design, implement, and maintain monitoring, alerting, and observability across our system Develop automation tools to reduce manual operational overhead Ensure system SLAs and SLOs are met consistently Software Development Build internal tools, APIs, and platforms to improve operational efficiency Create dashboards and reporting systems for operational metrics Collaboration & Process Improvement Partner with development teams to improve system reliability and operability Establish and refine operational processes and best practices Ment