Product Support Analyst I - VIP

Powering the agentic revolution in travel. […] is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, […] serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences.

With AI at its core and operating at unparalleled scale, […] transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide. Level 1 - Product & Customer Support Specialist Location: Bangalore, India Join a global team supporting travel agencies and airlines worldwide. As a Product & Customer Support Specialist, you will provide technical and product support, resolve customer issues, and deliver exceptional service across […]'s portfolio of travel solutions.

Key

Provide product and technical support via phone, chat, callback, and web cases. Troubleshoot and resolve application, system, and connectivity issues. Analyse customer concerns and recommend effective solutions.

Document customer interactions and resolutions in CRM systems. Collaborate with internal teams to resolve complex issues. Escalate critical customer-impacting issues when required.

Deliver high-quality customer service while meeting service standards. Continuously build product knowledge and technical expertise. Support a g