Head of Network infrastructure and IT Services, Information Technology Group

Lead and manage the Bank's Network Infrastructure team, ensuring the stability, security, availability, and performance of network services. Oversee the operation and maintenance of network infrastructure, including LAN, WAN, Wi-Fi, Internet, VPN, cloud connectivity, firewalls, and related network security solutions. Develop and implement network architecture, capacity planning, technology refresh, and infrastructure improvement initiatives.

Ensure effective network monitoring, incident management, problem resolution, and root cause analysis to minimize service disruptions. Lead the IT Helpdesk and Deskside Support functions to provide timely and high-quality technical support services to business users. Establish and monitor service levels, KPIs, and operational metrics to drive service excellence and continuous improvement.

Oversee user account administration, identity management, and access provisioning processes in accordance with security and compliance requirements. Ensure proper implementation of access control policies, periodic access reviews, segregation of duties, and audit requirements. Collaborate with Information Security teams to strengthen network security, identity governance, and cybersecurity controls.

Manage IT incidents, service requests, changes, and operational support processes in accordance with IT service management best practices. Support disaster recovery, business continuity planning, and infrastructure resilience initiatives