Build & Release Support Engineer | CI/CD

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Accountabilities: - Provide frontline technical support through Slack and ticketing systems, managing multiple requests simultaneously while maintaining high-quality responses and follow-ups. - Diagnose and troubleshoot build failures, broken CI/CD pipelines, dependency conflicts, configuration errors, packaging issues, and artifact management problems. - Investigate technical issues involving Maven, Java build systems, Docker, Jenkins, Artifactory, Spinnaker, and related build and release technologies. - Manage incidents by identifying root causes, coordinating investigations, communicating progress clearly, and guiding developers toward effective resolutions. - Prepare thorough escalations by collecting relevant logs, reproduction steps, build metadata, severity assessments, and technical context to minimize delays for downstream engineering teams. - Maintain and improve technical documentation, FAQs, troubleshooting guides, and reusable problem-solution resources to reduce recurring issues and support developer self-service. - Monitor support performance against service-level agreements (SLAs), customer satisfaction indicators, ticket quality standards, and issue classification requirements. - Collaborate with engineering and operations teams to identify recurring problems, improve tooling reliability, and maintain efficient software delivery workflows. - Requirements: 2–5 years of experience in Build and Release Engineering, DevOps, Site Reliability Engineering (SRE), or

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