ServiceNow Developer

The ServiceNow Developer is responsible for understanding, designing, developing, configuring, updating, and maintaining modular, reusable solutions on the ServiceNow platform in support of HCHB business initiatives. This role partners closely with platform owners, architects, administrators, and business stakeholders to deliver scalable, secure, and user-focused solutions across ITSM, CSM, and related ServiceNow capabilities. The ideal candidate combines strong platform development experience with modern AI-assisted development practices, including the ability to leverage ServiceNow AI capabilities, automation tooling, and agentic AI products, to accelerate delivery and improve solution quality.

This role requires strong collaboration skills, adaptability, and a continuous learning mindset to support the evolving ServiceNow ecosystem. JOB DESCRIPTION / RESPONSIBILITIES: Align ServiceNow platform capabilities to business strategy and ServiceNow roadmap Develop, test, and implement new capabilities on the ServiceNow platform Assist with ServiceNow upgrades, action skipped changes, and create/run tests Stay current on ServiceNow products and applicable integrated technologies EXPERTISE AND EXPERIENCE: 3+ years as a ServiceNow Developer with experience developing in the following areas: ITSM: Incident, Problem, Change, Service Catalog Service Portals Flow Designer, Workflow, Virtual Agent Topics, Integration Hub Application integrations using APIs, web services, scripts, transfo