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MiddleremoteRemote: Philippines; UTC+8, PHhace 1 sem.
Detalles
- Jornada
- Jornada completa
- Experiencia
- 3+ años
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IT Manager Support - Infrastructure & Systems (Remote)
Work From Home | Full-Time | AU Hours |
About the Role
- We are seeking a capable and hands-on IT Manager Support professional to support day-to-day IT operations across systems, users, and infrastructure for an Australian business.
- Working closely with the IT Manager, you will help keep Microsoft environments, servers, networks, and end-user systems running smoothly, securely, and efficiently.
- This role suits someone who can troubleshoot quickly, communicate clearly, and take ownership of issues from resolution through to prevention.
Key Responsibilities
Microsoft Environment (Core Focus)
- Administer and support Microsoft 365 (Exchange, Outlook, Teams, SharePoint, OneDrive)
- Manage user accounts, permissions, and security policies through Azure AD / Entra ID
- Support email setup, migrations, troubleshooting, and spam/security controls
Systems & Server Support
- Monitor and maintain Windows Servers (on-premise and/or cloud)
- Assist with backups, patching, updates, and system performance
- Support virtual environments such as Hyper-V or VMware
Network Management
- Monitor and maintain LAN/WAN, routers, firewalls, and switches
- Troubleshoot connectivity issues and outages
- Support VPN access and remote user connectivity
Helpdesk & User Support
- Provide Level 1–2 support across hardware, software, and access issues
- Resolve support tickets efficiently and escalate when required
- Support onboarding/offboarding incl
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