IT Desk-side Technician

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Career Opportunity Role Title IT Desk-side Technician Purpose of role A Foresters IT Desk-side Technician provides hands-on and remote IT support to ensure employees can work effectively with their hardware, software, and business applications. The role is responsible for troubleshooting complex technical issues, supporting device deployments, onboarding and refresh activities. Managing incidents, service requests, and helping improve IT processes to minimize business disruptions. The position also collaborates with other IT teams on projects, upgrades, recovery activities, and technology initiatives such as Microsoft Copilot and end-user training. Job Description Key Responsibilities Providing in-person and remote support for technical application resolution, end user computing, peripherals and software. Imaging, installing, diagnosing, maintaining, and upgrading all PC equipment. Analyzing complex hardware and application issues to identify trends and implement preventative solutions documenting them as required for review, revision, and approval. Provide end-user support and AI guidance for Microsoft Copilot, including troubleshooting issues, delivering training, and helping employees leverage AI tools to improve productivity and streamline daily business tasks. Creating reports and presenting data metrics for ticket management, workflow, asset management and cost control. Contribute to project implementation and upgrade initiatives, collaborating with cross-functional tea

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