Security Engineer II (Data Protection and Network Security)

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Accountabilities - Security Ticket Triage and User Support: Review, categorize, and prioritize incoming Zscaler and DLP tickets according to severity, routing complex cases to the appropriate teams. Investigate common policy blocks and security alerts, help end users resolve access issues, and provide clear guidance while maintaining accurate documentation to support service-level agreements (SLAs) and reporting. - Data Protection and Network Security Optimization: Tune DLP detection rules and Zscaler policies to improve accuracy, reduce false positives and false negatives, and adapt security controls to evolving data types and business requirements. Support the rollout of policy changes across business units, maintain a registry of active policies and exceptions with their business justifications, and participate in testing and validation before production deployment. - Cross-Functional Coordination: Help establish clear ownership, responsibilities, and escalation paths for Zscaler and DLP issues across Security, IT, and business teams. Collaborate with Network Engineering, Compliance, and other stakeholders to improve operational alignment and ensure consistent handling of security requests and exceptions. - Documentation and Process Improvement: Develop and maintain knowledge base articles, operational runbooks, and troubleshooting playbooks. Participate in team planning, stand-ups, and retrospectives, identify opportunities to streamline workflows, and contribute to recur

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