Senior Staff Solution Architect

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work.

Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together.

And we're just getting started.

Join us to put AI to work for people. ServiceNow is seeking a Sr Staff Solution Architect to lead the design and delivery of scalable, intelligent, and high-impact solutions across the Connected Customer Experience portfolio. This is a senior-level, hands-on architecture role focused on enabling seamless digital workflows, integrating platform capabilities with AI/ML and data-driven insights, and ensuring technical excellence across customer-facing applications.

You will work at the intersection of product, engineering, platform, data, and AI teams to architect solutions that enhance user experience, deliver personalized customer journeys, and drive measurable business outcomes. The ideal candidate has deep expertise in enterprise SaaS architecture, CRM systems, solution design, AI/ML integration, and data platform engineering within Digital Technology (DT) environments.

Key Re