IT Support Engineer

Totara is a global learning platform trusted by more than 1,500 organizations and 21 million users worldwide. We help organizations build workforce readiness through flexible learning, compliance, and talent development solutions designed to support complex and highly regulated environments across the public and private sectors. We are looking for an IT Support Engineer to join Totara's internal IT team.

You will pick up escalated issues from Tier 1, look after the systems our people use every day, and find ways to make IT simpler and faster for everyone. IT support at Totara runs on a follow-the-sun model shared between the UK, New Zealand and the US. You will cover US hours, picking up work from the UK and handing over to New Zealand at the end of your day.

We aim to help people get their work done rather than stand in their way, to automate repetitive tasks, and to keep security built in without making it a burden. Main responsibilities Handle escalations from Tier 1 and the service desk and see them through to resolution within agreed SLAs. Lead the response to IT incidents in your region, including root-cause analysis and post-incident write-ups.

Cover US hours in our follow-the-sun support model, with clear handovers to the UK and New Zealand. Administer Microsoft Entra ID, including users, groups, SSO integrations, Conditional Access and MFA. Run joiner, mover and leaver processes, including lifecycle automation driven from HiBob.

Carry out regular access reviews. Mana