Senior Machine Learning Engineer (Customer/Marketing)

At […], machine learning is a core part of how millions of customers discover products, engage with our brand and shop every day. We're looking for a Senior Machine Learning Engineer to join our Customer & Martech team. In this role, you'll help build and scale machine learning products that support customer growth, marketing effectiveness, pricing and personalisation.

You will work with some of […]'s richest datasets, including customer behaviour, transactions, marketing interactions and product data, turning these into production-grade machine learning systems that deliver measurable value for customers and the business. Working alongside Applied Scientists, Data Engineers and Machine Learning Engineers, you'll contribute across the full lifecycle of machine learning products, from ideation and experimentation through to deployment, monitoring and optimisation. Whether improving customer retention, optimising marketing investment, supporting intelligent pricing decisions or helping build the next generation of customer experiences, you'll work on complex challenges at significant scale.

What you'll be doing: Design, build and operate machine learning systems that support customer engagement, marketing effectiveness, pricing and commercial decision-making. Own the end-to-end engineering lifecycle of machine learning products, including data ingestion, feature engineering, deployment, monitoring and optimisation. Productionise advanced machine learning solutions and ensure