Ticketing Application Developer III

As an Application Developer III, you will solve the critical challenge of scaling our Customer Experience Operations (CXO) infrastructure by architecting seamless ticketing and provisioning systems. You will bridge the gap between complex data environments and front-end service needs, ensuring that every customer request is routed with precision and speed. By optimizing our internal domains and case management platforms, you will eliminate operational friction and empower our service representatives to deliver world-class support.

What Success Looks Like (Objectives): Architected ticketing applications and internal domains that ensure high-speed resolution, automated user provisioning, and optimized routing logic High-performance data extraction workflows across relational and non-relational databases to support real-time operational visibility Innovative case management enhancements that directly support CXO department OKRs for system reliability and response time reduction Comprehensive technical documentation of ticketing flows, database schemas, and automation logic to facilitate team scalability Modernized deployment pipelines that utilize automated build and test cycles to improve the stability of interface enhancements AI-driven automation strategies, such as intelligent ticket classification or sentiment-based routing, to increase overall operational efficiency Core Skills, Competencies, and Key Experiences (What you’ll bring) Proficiency in Python and JavaScript to d