Support Engineer in France

[…] is hiring a Support Engineer in France for a project providing onsite IT support, resolving technical issues, maintaining workplace systems, and ensuring reliable daily operations. The customer is an international professional services company that provides consulting and business support solutions to organizations across various industries. The company helps clients address operational challenges, improve business processes, manage risks, and support long-term growth through specialized expertise and strategic guidance.

The project is focused on providing onsite IT support for approximately 200 users in Paris. It includes troubleshooting technical issues, maintaining workplace IT systems, and ensuring reliable day-to-day operations and efficient end-user support.

Providing first- and second-line IT support to FTI Consulting employees across all practice areas, both onsite and remotely. Troubleshooting and resolving hardware, software, network, and connectivity issues in accordance with ITIL best practices. Logging, prioritizing, managing, and resolving incidents and service requests in ServiceNow, ensuring compliance with agreed SLAs.

Configuring, deploying, maintaining, and supporting IT-approved desktops, laptops, mobile devices, and peripherals. Installing, configuring, and troubleshooting operating systems, business applications, and IT-supported software. Supporting LAN/WAN connectivity, network services, and communication systems.

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