Program Manager (Medicare Ops and Implementation)-REMOTE

Provides subject matter expertise and support for program management activities. Supports programmatic business needs across department and/or cross-functional areas, including programs design, implementation, administration, governance, workflow analysis, process improvements, vendor management, policy and playbook development and maintenance, best practices, resource allocations and special projects for the Medicare line of business.

Oversees the design, implementation, delivery, and ongoing operations of respective business program(s) and services.

• Supports end-to-end program delivery by establishing goals, scope, and success measures aligned with organizational priorities.
• Develops and maintains governance frameworks to ensure consistent, compliant, and effective program management practices.
• May oversee financial stewardship of program budgets - ensuring proper prioritization and alignment of resources to achieve desired outcomes.
• Partners with executive sponsors and functional leaders to ensure program objectives are met and value is realized across business units.
• Drives performance measurement and reporting, including dashboards, key performance indicators (KPIs), and post-implementation reviews to track outcomes and identify opportunities for continuous improvement.
• Ensures well-documented policies, workflows, program controls, internal and third-party practices, playbooks and best practices for respective program(s).
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