Product Engineer

About the Role Join a small team building AI-powered voice products for customer service and business operations. You will own product features end to end across agent configuration, integrations, and the systems that support reliable customer interactions. What You'll Do Build an AI assistant that helps configure agents, investigate issues, connect external systems, and surface information through natural language.

Develop and optimize voice agents for speed, reliability, and quality. Extend agents to support calls, messaging, and email with shared memory and state. Build memory systems that help agents reason across customer workflows.

Improve observability and tracing so teams can understand and resolve unsuccessful interactions. Enable agents to select the most suitable communication channel for each interaction. What We're Looking For At least 3 years of professional software engineering experience, with production experience across frontend and backend development.

Experience building and owning distributed systems, asynchronous or event-driven workflows, and complex state management in production. Production backend experience with Python, FastAPI, or TypeScript, and frontend experience with React or TanStack. Experience with real-time audio systems or voice infrastructure, and with LLMs, AI agents, or agentic systems in production.

Experience with PostgreSQL, Redis, or similar data stores, and cloud infrastructure such as AWS, GCP, or Azure. Familiarity with workflow