Student Assistant - IT

The IT Service Desk Student Assistant provides frontline support to AGC Biologics employees, contractors, and consultants. Working closely with the IT Service Desk team, the student assistant supports daily IT operations, helps resolve end-user issues, assists with IT equipment management, and contributes to delivering a high-quality IT support experience. This position offers hands-on experience within enterprise IT operations, IT Service Management (ITSM), Microsoft 365, endpoint support, and ServiceNow while supporting a global organization operating in a regulated life sciences environment.

End User Support Provide first-line IT support to employees via walk-up support, phone, email, Teams, and ServiceNow. Troubleshoot common hardware, software, Microsoft 365, and access-related issues. Assist with incident and service request fulfillment in accordance with IT Service Desk procedures.

Escalate issues to relevant support teams when required. Device & Asset Management Prepare, deploy, collect, and inventory laptops, mobile devices, and peripherals. Assist with hardware refresh activities and equipment lifecycle management.

Support IT asset inventory audits and stock management. Ensure accurate documentation and asset records are maintained. Employee Onboarding & Offboarding Support new hire onboarding activities.

Assist with workstation setup, equipment preparation, and user guidance. Support employee offboarding and equipment recovery processes. Service Management & Docume