Agency Digital Platform, Principal

Innovate and shape what comes next. At AIA, your expertise, perspective and ideas can help us become a faster, simpler and more connected organisation while contributing to our Purpose of helping millions of people live Healthier, Longer, Better Lives. Across our diverse markets, you will take on real-world challenges, collaborate with talented colleagues and turn technology, data and bold ideas into simpler experiences, smarter solutions and positive outcomes for our customers and communities.

Join us to create what comes next, grow through new experiences and extend your impact across Asia. About the Role This role contributes to the delivery of customer outcomes that are reliable, thoughtful, and create meaningful impact for customers and society.

holder is expected to embed a customer first mindset in all decisions and actions by developing a clear understanding of customer needs, taking end to end ownership to resolve issues, and working collaboratively across teams to continuously enhance the customer journey—both directly and indirectly. Lead the design, delivery and adoption of AI-powered solutions and digital platforms for Agency business. Drive the evaluation, architecture and implementation of innovative technology solutions, including GenAI, intelligent automation, mobile applications and web portals, ensuring alignment with business objectives and enterprise technology standards.

Provide technical leadership across the solution lifecycle, from ideation a