Principal Software Engineer - Ai

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work.

Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together.

And we're just getting started.

Join us to put AI to work for people.

ServiceNow is seeking a Principal Architect to define and drive the technical architecture and long-term evolution of its Core Platform. The Core Platform provides the foundational capabilities that power ServiceNow applications and enable customers to build, customize, integrate, and operate mission-critical workflows at enterprise scale.

In this role, you will provide technical leadership across multiple platform domains, shape architectural strategy, and drive solutions to the most complex engineering challenges involving scalability, performance, reliability, security, extensibility, and operational efficiency. You will partner with engineering and product leaders to translate business and customer needs into a coherent platform architecture and lead the execution of strategic, cross-organizational technical initiativ