Service Desk Site Lead

• […]. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services.
• If you’re looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than […]! Link is quality and compliance-focused, under our guiding philosophy “Mission First, Customer Always".
• We are certified in ISO 9001:2015, ISO 20000-1:2018, and ISO 27001:2022; CMMC Level 2 certified; and appraised at CMMI Maturity Level 3 for Services and Development.

[…] is seeking a Service Desk Site Lead to join our team in Aberdeen, MD.

• Active Secret Clearance required
• IAT Level II certification
• Non-remote (relocation incentive available)

The Service Desk Site Lead will support the Army Research Laboratory (ARL) Information Technology Modernization and Support Services program and serve as the primary escalation point for customer and technician issues while partnering with program leadership to drive service delivery excellence, process improvement, and operational effectiveness.

This position is responsible for leading daily Service Desk operations supporting technicians, engineers, researchers, and mission partners across ARL's enterprise environment. The successful candidate will oversee service deliv