Site Reliability Engineer

We are seeking an experienced Site Reliability Engineer (SRE) / Application Support Engineer to support and maintain critical banking applications in a 24x7 production environment. The successful candidate will be responsible for ensuring system stability, resolving incidents, driving service improvements, and enhancing operational efficiency through automation and SRE best practices. Key

Provide 24x7 operational support through shift work and on-call arrangements. Monitor production systems and applications to ensure high availability, performance, and reliability. Manage and resolve incidents, problems, service requests, and change activities in accordance with established processes and SLAs.

Perform incident troubleshooting, remediation, and escalation to appropriate technical teams where required. Conduct root cause analysis (RCA) for major incidents and implement preventive measures to minimize recurrence. Carry out post-incident reviews and follow up on corrective and preventive actions.

Proactively monitor system health, availability, latency, throughput, and end-user experience. Drive continuous service improvements through automation, performance tuning, and reduction of manual operational effort (TOIL). Develop and maintain scripts to improve operational efficiency and support activities across Windows and Linux/Unix environments.

Ensure compliance with organizational policies, operational standards, and security requirements. Collaborate with devel