Senior IT Analyst with French, Polish and English

Tech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around AI, digital, engineering, cloud and software, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology & Services, Semiconductor, Telecom and Media, Retail and CPG, Mobility and Public Services. Consolidated revenues as of 12 months ending March 2026 totaled $14.7B Contract type: Employment Work mode: Hybrid - minimum 3-4 times per month WFO (only morning shift) Work Shift: Rotational shift (morning, afternoon and night (7 PM - 2:30 AM CET)) Overview of the Role As a Technical Support Agent (French-Speaking) at HCL

Tech, you will play a vital role in ensuring seamless IT support for our clients’ end users. Your expertise in troubleshooting, problem-solving, and customer engagement will directly contribute to maintaining productivity and satisfaction for our Italian-speaking customers. Your role is pivotal in upholding HCL

Tech’s reputation for exceptional client support and technical excellence. Detailed

Provide comprehensive hardware, software, and network troubleshooting and resolution support to end users via telephone. Address helpdesk queries, perform equipment configuration, backup maintenance, and software installation/de-installation. Identi