Senior Modern Workplace Engineer
- Practices
- ITIL
We are looking for a Senior Modern Workplace Engineer .
Manage and maintain the enterprise Windows and multi-platform endpoint ecosystem (iOS, Android; macOS is a plus) via Microsoft Intune . Design, refine, and maintain device configuration profiles, compliance policies, and enrollment workflows in collaboration with L3 engineers. Plan, schedule, and execute operating system and third-party application patch cycles across all managed devices.
Track vulnerability reports, ensure compliance reporting, and coordinate timely remediation in line with IT security standards. Package, test, and distribute business software using enterprise deployment tools and scripting. Manage the centralized application catalogue and oversee the full software lifecycle.
Investigate and resolve escalated 2nd-line incidents requiring backend administrative privileges and root-cause analysis. Maintain comprehensive, ITIL-aligned technical documentation covering operational procedures, device baselines, and known issues. Skills Required: Proven track record in a 2nd-line IT support, systems administration, or workplace engineering capacity.
Hands-on proficiency with Microsoft Intune / Microsoft Endpoint Manager across desktop and mobile platforms. Solid practical experience in enterprise patch management, vulnerability remediation, and application packaging. Familiarity with diverse operating systems and form factors (Windows laptops/desktops, mobile devices; macOS is an asset).
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