Cloud Operations Manager

We're building the cloud foundations that power our global business. As Cloud Operations Manager , you'll develop the processes, standards and technical capability that enable applications on Google Cloud Platform (GCP), AWS and Microsoft Azure to consume cloud service provider (CSP) services in a secure, resilient, scalable and efficient way. You'll make sure our automation and workload-reduction efforts deliver meaningful impact while meeting all relevant security and risk standards.

Reporting to the Head of Cloud Operations, you'll lead and be accountable for a globally distributed, multi-skilled team of DevOps engineers, including all aspects of people management. You'll work in close partnership with: Service Management — to maintain a robust support process Cloud Product Management — to create a continuous feedback loop for customer requirements Security and Operational Compliance leads — to ensure the platform meets the appropriate security and risk standards Cloud Technical Architects — to align on key design decisions, strategy and architecture

Manage direct reports, including role definition, hiring, objective setting, performance reviews and ratings Define and refine the scope of support provided by the Cloud Operations team Own management reporting against KPIs and SLAs, and track progress against key initiatives to enable data-driven, continuous improvement Own and manage escalations Train and develop a globally distributed, highly technical team E