Implementation Engineer

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Descrizione

Position: Contact Center Implementation Engineer (Mid/Senior) Location: Warsaw, Poland Working mode: 1 day per week from the Warsaw office or 100% remote About our client Our client is a Polish technology company specializing in Contact Center solutions delivered in a SaaS model. The company provides cloud-based Contact Center platforms, CRM solutions, telecommunications services and tools supporting customer service automation and AI. Its projects involve integrating multiple technologies and communication channels, including voice, chat, email and other digital channels. The company works with organizations that need scalable and tailored solutions to improve customer communication and operational efficiency. About the role We are looking for a Contact Center Implementation Engineer at Mid/Senior level to join our client’s team. You will be responsible for designing and implementing Contact Center solutions, including integrations, networking and system configuration. The role combines technical work with close cooperation with customers, from understanding business requirements through implementation, testing and training. You will also support troubleshooting, system development and the continuous improvement of delivered solutions. Key responsibilities Design technical solutions and prepare implementation concepts, including integrations, networking and development. Configure, implement and test Contact Center solutions. Work directly with customers and internal technica

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