NLP Engineer

Job Description: We are looking for an advanced analyst in our India Analytics team who works closely with the Community Voice team. The analyst must have functional expertise in building analytical solutions using unstructured text data and be a trusted partner to business teams and leaders, to provide scalable insights and solutions enabling data driven decisions. This role is a 6-month contract role with an option to get extended and will sit under the Analytics Centre of Excellence in the Global Ops Insights organization.

Build, maintain, and scale ML/LLM models for text classification, sentiment analysis, entity recognition, and other NLP tasks using Python libraries such as NLTK, SpaCy, Hugging Face Transformers, and Gensim. Utilize SQL and other database tools to query, analyze, and manipulate data stored in multiple relational databases. Work on unstructured and semi-structured data sources like social media feeds, reviews, surveys, and customer feedback to generate business insights.

Implement advanced analytics techniques for clustering, topic modeling (LDA, LSA), and semantic analysis of textual data. Develop and maintain dashboards and data visualizations using tools like Tableau, Superset, or Python visualization libraries (Matplotlib, Seaborn, Plotly). Collaborate closely with cross-functional teams, including data engineers, product managers, and business stakeholders, to translate business requirements into analytical solutions.

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