IT Support Specialist (French + Spanish)

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Descrizione

WHO ARE WE? WE ARE A WORLD LEADER IN ENGINEERING AND IT SERVICES. At ALTEN , we see our specialists as architects – today’s designers of tomorrow’s world. As a leader in Engineering and IT Services, we support a company in their technological and sustainable transformation. OVER 57,400 EMPLOYEES IN 30+ COUNTRIES, TO SUPPORT MORE THAN 6,500 CLIENTS WORLDWIDE. We operate in all sectors: Aeronautics, Space, Defence, Security & Naval, Automotive, Rail & Mobility, Energy & Environment, Life Sciences & Health, Industrial Equipment & Electronics, Telecoms, Banking, Finance & Insurance, Retail, Services & Medias, Public Services & Government. We carry out complex and highly technical projects throughout the value chain of the most prestigious companies worldwide. Our motto: Building Tomorrow’s World Today! Role Description Provide first-line IT support to French- and Spanish-speaking users via phone, email, and ticketing systems. Act as the primary point of contact for IT service requests, incidents, and inquiries. Troubleshoot and resolve technical issues related to business applications, user accounts, devices, and access management. Log, track, monitor, and update incidents and service requests in accordance with established ITSM processes. Escalate complex issues to appropriate support teams and follow up until resolution. Maintain regular communication with end users, providing status updates and ensuring high levels of customer satisfaction. Support users in a fast-paced intern

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