German IT Support Specialist (m/f/d)

To strengthen our international IT service team in Wrocław, we are looking for dedicated German IT Support Specialists (m/f/d) with excellent German language skills, technical understanding, and a strong service mindset. As a German IT Support Specialist, you will be the first point of contact for German-speaking users, helping them resolve IT-related issues efficiently and professionally. You will work with modern support tools, follow structured IT service processes, and collaborate with experienced international IT teams.

The position is completely onsite at our office in Wrocław. Your

Receive, classify, prioritize, and process IT incidents and service requests via phone, email, and ticketing systems. Provide first-level support for Windows clients, Microsoft 365, Office applications, Outlook, Teams, printers, network access, and standard business software. Troubleshoot common Windows client issues using a structured, solution-oriented approach.

Support user account administration, password resets, account unlocks, access permissions, and basic Active Directory tasks. Assist users with Microsoft 365 services, including OneDrive synchronization, SharePoint access, and common application issues. Perform initial checks for connectivity issues involving IP addressing, DHCP, DNS, VPN, and network access.

Document troubleshooting steps, resolutions, and user communication accurately in the ticketing system. Prioritize incidents based on business impact and urgen