Functional Consultant with domain skills in integtration, ERP and CRM

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Descrizione

Role overview Bridge business and IT as a Functional Consultant on a project that connects CRM and ERP systems around commercial sales, asset management and product warranty. You translate business needs into clear processes, requirements and prioritised user stories. You then support the teams that deliver, test and adopt the solution. This external consulting role suits a functional expert with domain knowledge of commercial sales processes. You work with Sales, Customer Service, Finance, Supply Chain, Legal and IT stakeholders. You also support testing, training and go-live preparation. MAIN RESPONSIBILITIES You act as the link between business stakeholders and IT delivery teams, and you support implementation, adoption and business readiness. Facilitate design workshops and document the outcomes. Consolidate input and findings into business requirements and prioritised user stories. Maintain the product backlog. Coordinate across Sales, Customer Service, Finance, Supply Chain, Legal and IT stakeholders. Create process maps and test cases. Support testing activities. Prepare training materials and run knowledge transfer. Support go-live preparation and business readiness. Advise on scope, process design, cross-functional process and system impacts, solution options and risks. Advise on test scenarios and change readiness. KEY REQUIREMENTS Documented experience as an External Functional Consultant with domain skills in integration, ERP and CRM. Solid domain knowledge of com

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