Junior UX Researcher

About the job: In our Consumer Experience teams, we shape how millions of customers discover, choose, and purchase products every day. As a Junior UX Researcher, you will join a mature, highly collaborative community of researchers and designers dedicated to elevating the shopping experience across diverse product categories. In this role you will work on hands-on research initiatives across various domains - ranging from search and navigation to personalized category experiences - while receiving structured mentorship from some of the most experienced research practitioners on the market.

With dedicated time for learning, regular knowledge-sharing initiatives, and a supportive team culture, you will gain real-world research expertise at a scale unique to e-commerce leaders. In your daily work you will handle the following tasks: Supporting the execution of qualitative and quantitative user research across key shopping touchpoints and multiple product categories. Conducting user interviews, usability tests, surveys and many other research methods to identify customer needs, friction points, and opportunities.

Synthesizing research findings into clear, structured takeaways, user journeys, and actionable recommendations. Collaborating on a daily basis with UX Designers, Product Managers, and UX Researchers to inform product and design decisions. Tracking industry best practices and innovative UX solutions to inspire and support the product team.

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