Service Infrastructure Engineer

About us: We invite you to join a group of dedicated professionals working together under the banner of Service Infrastructure & Shared Applications. The dynamically growing team of 45 is enriched by diverse backgrounds and cooperates with international Orange Cyberdefense structure in order to provide top-notch support 8x5 with optional on call duties. We offer you a very friendly and supportive work environment, many training and upskilling opportunities, stable employment with a long-term career path and ability to work with the newest technologies on a variety of international projects.

Stanowisko Service Infrastructure Engineer Your resposibilites: Act as single point of contact (L1 / L1.5) for the internal users of our client’s cybersecurity platforms; fully ticket-based, no phone and no email support. Handle standardized service and information requests: customer and user onboarding, user and role management, platform-level changes, password and MFA resets. Manage user accounts and access rights across the platform environments and the shared applications the business relies on (e.g.

ServiceNow, Fusion Central). Qualify, priorities and dispatch every incoming ticket — check and correct type, priority, description and related asset, then route it to the right engineer or team. Take the dispatcher duty in rotation: monitor the queue, follow up on pending approvals, apply the out-of-office process and keep workload evenly spread across the team.

Support incident response