Support Engineer - U.S. Public Sector

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Descrizione

About the Job: The Support Engineer is a key member of the DTEX Technical Support organization, supporting enterprise and U.S. public sector customers operating complex, mission-critical environments. This role combines deep technical troubleshooting, customer engagement, and deployment support across Linux-based distributed systems deployed in both on-premises and cloud environments. The ideal candidate is a strong problem solver who enjoys working directly with customers and collaborating across Support, Engineering, and Product teams to resolve complex technical challenges. Active United States Top Secret Security Clearance in good standing required, TS/SCI preferred. You may be asked to provide proof of current clearance status. Responsibilities Excel at working directly with customers to plan, deploy, troubleshoot, and maintain production deployments across on-premises and cloud environments. Use a systematic approach to troubleshoot, identify, and resolve complex technical issues across Linux-based environments and DTEX platform components, including OpenSearch and Elasticsearch. Reproduce customer-reported issues independently or in collaboration with Engineering to identify defects, interoperability issues, feature enhancements, and viable workarounds. Author and maintain technical documentation, runbooks, deployment guides, and operational best practices. Troubleshoot endpoint deployments across Windows, macOS, and Linux environments, including resolving agent insta

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