IT Support Engineer
- Practices
- ITSM
Overview NSC Global is seeking an IT Support Engineer to provide dedicated on-site support within a GMP (Good Manufacturing Practice) manufacturing environment. This role is responsible for supporting manufacturing and business users by ensuring the availability and performance of workplace technology, production-supporting systems, network connectivity, and critical peripheral devices. As many of the technologies supported are located within controlled manufacturing areas, this position requires a consistent on-site presence to provide hands-on assistance and ensure minimal disruption to production operations
Provide deskside and walk-up support for Windows desktops, laptops, mobile devices, and Microsoft 365 applications. Diagnose and resolve hardware, software, operating system, and user-related issues. Manage incidents and service requests through ServiceNow, Jira Service Management, or similar ITSM platforms.
Perform Active Directory administration, including user onboarding, offboarding, password resets, access provisioning, and group management. Deliver IT support within GMP-controlled manufacturing environments while adhering to site procedures and compliance requirements. Troubleshoot wired and wireless network connectivity issues, including cabling, patching, endpoint connectivity, and WLAN access.
Install, configure, maintain, and troubleshoot office and manufacturing printers. Support and maintain Zebra and Datamax label printers, including label