2nd level Engineer Backoffice IT Operation

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit [link] What you will do.

A glimpse in your role: As an Application Support Engineer, you will play a critical role in ensuring the reliability, stability, and smooth operation of our in‑house DBO applications, built on modern .NET, Angular, and MSSQL architectures. You will work close to production systems, supporting distributed, event‑driven platforms and continuously improving operational excellence. You will collaborate closely with Developers, QA, DevOps, UX, and Product teams to investigate issues, optimize operability, and drive continuous service improvements.

This role requires strong analytical thinking, clear communication, operational awareness, and a passion for automation and developer experience. Every action has an impact. You will make a difference here if you: Provide L2 application support, ensuring high availability, resilience, and operational continuity of production systems.

Troubleshoot complex production issues using logs, dashboards, metrics, and traces, applying deep system knowledge to resolve incidents efficiently. Support Kubernetes-based workloads, including pod diagnostics, log analysis, restarts, probes, networking, and scaling behavior.