Senior AI Product Engineer, Agentic Systems

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Job Title: Senior AI Product Engineer Location: Belgrade, Novi Sad - Serbia or Lisboa/Porto/Braga, Portugal Working Model: Hybrid (flexible, depending on candidate location) Reports to: sa.global Labs Leaderhip Department: sa.global Labs – Core Team (team working on AI development within sa.global) Seniority Level: Senior empower AI Platform - Senior AI Product Engineer, Agentic Systems About the Role If you've ever shipped an agent that worked great in the demo and fell apart in production, this is the role that fixes that — for real clients, at real scale. sa.global Labs is looking for a Senior AI Product Engineer to own the reasoning core of empower, our industry-specific agentic AI platform: the agent orchestration, prompt architecture, and evaluation systems that turn agentic behavior into automation clients can actually trust. You'll build on LangGraph, DSPy, and MLflow, reasoning over a Neo4j-backed knowledge graph and hybrid retrieval layer, with real latitude to decide when agentic complexity is warranted and when it isn't. If you're a Senior AI Platform Engineer whose interest keeps pulling toward the agent layer, this is where that curiosity turns into ownership. About empower AI Platform empower is a proactive agentic intelligence layer. It's built around 3 pillars, and this role touches all of them, with a focus on the applied AI/agent layer: Corporate Knowledge (Ontology): the structured semantic model of a client's domain that gives agents grounded, domain-corr

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