Senior Technical Writer

We’re looking for a curious, detail-oriented, and AI-forward Senior Technical Writer to help create exceptional content experiences that empower our customers to get the most from […] solutions. This role combines technical writing expertise with innovative approaches to content development, leveraging AI-assisted tools and automation to deliver accurate, engaging, and scalable documentation. As part of a collaborative team, you’ll partner across product, engineering, design, and customer-facing functions to translate complex functionality into clear guidance that helps purpose-driven organizations achieve greater impact.

In this role, you'll help shape how knowledge is created, delivered, and maintained, while advancing modern documentation practices that improve customer experiences and increase team efficiency through the responsible use of AI technologies.

• Create high-quality user documentation, including online help, tutorials, release content, and knowledge resources using MadCap Flare. • Accelerate content delivery by leveraging AI-powered tools, agents, prompts, and automation capabilities to improve productivity, consistency, and quality. • Transform product requirements, technical specifications, and user stories into clear, accessible, and user-centered documentation. • Partner with product managers, developers, designers, and other stakeholders to gather information, validate content, and ensure documentation accuracy. • Drive documentation