2056 Sr Business Analyst II

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Descrizione

Position: Senior Business Analyst II (Salesforce & Operations) Location: Remote Contract Type: Full-time vendor (Direct contract with Inallmedia.com) Time Zone Alignment: Central / Eastern Time (CT/ET) ±2 hours 🧭 About Inallmedia.com Inallmedia.com is a global technology and design firm focused on building impactful digital solutions through remote, distributed teams across LATAM. We partner with international clients across industries, providing long-term technical expertise, product innovation, and team augmentation. 🚀 Project Overview You will join an enterprise project team focused on discovering, documenting, and delivering digital business solutions centered on the Salesforce ecosystem, specifically Service Cloud and customer support technologies. Acting as the critical connection point between business stakeholders and technical execution teams, the Business Analyst II will drive the end-to-end delivery lifecycle—from initial requirements elicitation and process mapping through UAT management, cross-system API integration scoping, and operational change management. 🔍 Key Responsibilities Requirements Elicitation & Documentation: Elicit, analyze, and document business needs using stakeholder interviews, workshops, and process observation; translate them into actionable BRDs, user stories, functional specifications, and acceptance criteria. Process Modeling & Gap Analysis: Map current-state and future-state business processes using standard notation techniques (BPMN, swi

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