Staff Research Engineer/Scientist

Company Description It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work.

Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together.

And we're just getting started. Join us to put AI to work for people. Job Description Our Core AI Research team develops novel methods for enterprise agents that reason over multimodal information, use tools, take reliable action across stateful workflows, and improve through feedback.

We work across LLM model post-training, agent harnesses, training environments, evaluations, ML, search and reasoning systems, partnering closely with product, engineering, infrastructure, security, and domain experts.

As a Staff Research Scientist, you will independently lead a major workstream in agent learning and recursive self-improvement. You will turn systematic failures and successful trajectories into hypotheses, experiments, training signals, and deployable improvements to model weights and/or the executable harness around the model. This is a research role for someone who can mov