End User Computing (EUC) Site Reliability Engineering (SRE) Lead

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Descrizione

Job Responsibilities Reliability Engineering & Observability Define and implement the reliability strategy for End User Computing (EUC) services across APAC, establishing measurable service reliability indicators (SLIs), objectives (SLOs), and performance benchmarks. Build end-to-end observability capabilities across the EUC environment using Microsoft Intune, Microsoft Graph API, Digital Employee Experience (DEX) platforms, and monitoring tools. Establish reliability dashboards, proactive monitoring, intelligent alerting, and service health reporting to improve visibility and operational decision-making. Analyse service performance trends, operational data, and user experience metrics to identify opportunities for improvement. SLO Management & Service Performance Develop and operationalise SLOs, reliability KPIs, and error-budget practices to drive continuous improvement across EUC services. Establish regular reliability reviews and reporting cadence, including operational dashboards, management reporting, and improvement recommendations. Use reliability metrics and service insights to prioritise engineering improvements, automation initiatives, and operational investments. Automation & Operational Excellence Lead automation initiatives to reduce operational effort and improve efficiency across EUC services, including endpoint provisioning, patch management, software deployment, configuration management, and incident workflows. Develop automation solutions and self-healing c

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