Incident Manager

Own end-to-end incident management for a global banking client, driving teams, resolution and operational insights. Hybrid in Gdańsk, Gdynia or Warsaw, up to 135 PLN/h (B2B). Apply for this job Incident Manager About the Offer We are currently looking for an Incident Manager to join the team of our global client from the banking industry.

For this role, […] is the recruitment and contracting party, which means you will sign the cooperation agreement directly with us. You will drive end-to-end incident management and operational governance across a complex, business-critical IT environment.

requires strong ownership, analytical capability and technical understanding. Key Details: Rate: up to 135 PLN/h (B2B) Work Model: Hybrid, min. 60% office presence, full-time (40h/week) Location: Gdańsk, Gdynia or Warsaw

Incident ownership and operational governance Take end-to-end ownership of the incident portfolio, not only individual high-priority incidents, ensuring continuous traction of open, aging and stuck cases Actively manage the incident backlog, identify cases without sufficient progress, challenge unclear ownership and drive responsible teams toward resolution Identify and escalate aging and stuck incidents, SLA risks and breaches, incidents without clear ownership, recurring patterns, blocking dependencies and cases requiring management attention or cross-team decisions Establish clear follow-up actions, owners and deadlines, and track agreed a