Business Analyst

Job Description Build the Future with Us Are you passionate about performance analysis, customer experience, and growth? As a Business Analyst , you will contribute to strategic initiatives within Global Client Experience (GCX), whose mission is to accelerate growth by enhancing client acquisition and engagement, personalizing experiences, and expanding cross-selling opportunities across the organization. Working closely with Growth Hub, Analytics, Data, Salesforce Hub, Marketing, and Martech teams, you will transform campaign results and business data into actionable insights and recommendations.

Your contributions will help drive business decisions, optimize performance, and identify opportunities that create value across the organization. What You Will Accomplish With Us As a Business Analyst, you will play a key role in supporting our growth and performance objectives. Your main responsibilities will include: Produce and maintain performance analyses related to campaigns, customer journeys, growth initiatives, and Growth Hub capabilities; Analyze results to identify trends, opportunities, performance gaps, and factors influencing campaign success; Contribute to the development and monitoring of business performance indicators, dashboards, and tracking mechanisms; Prepare analyses, summaries, and presentation materials for governance committees and business stakeholders; Document and structure business needs, processes, business rules, decision flows, success criteria, fun