Business Analyst - Salesforce Delivery

The Firm: Arcsen is a leading global technology consulting firm specializing in providing innovative solutions and expert guidance to businesses across EMEA. With a commitment to excellence, Arcsen partners with industry giants such as Salesforce, MuleSoft, Tableau, Slack, and Sprout, Certinia, and Splunk, ensuring clients receive top-tier services tailored to their unique needs.

Arcsen is a Salesforce implementation partner delivering CRM transformation across retail, automotive, education, airline, and public sector clients in the Middle East. We're hiring a mid-level Business Analyst to join our delivery team and own requirements work end to end across active client engagements — from discovery through to UAT and handover. You'll work alongside solution architects, and technical consultants, translating business needs into clear, buildable Salesforce solutions.

This is a hands-on delivery role with room to grow into solution design and presales.

Lead requirements-gathering workshops and discovery sessions with client stakeholders, capturing business processes, pain points, and objectives. Produce clear delivery artifacts: BRDs, user stories, process flows (BPMN), data mapping documents, and UAT plans. Translate business requirements into functional specifications that solution and technical teams can build against.

Configure and support Salesforce solutions where needed, and validate that delivered functionality meets requirements. Manage U