Technical Customer Support

Job Description This role works in a non-scripted support environment, specialists are expected and required to troubleshoot independently and think through problems, rather than follow a fixed call flow or script. How you will make a significant impact: Build and maintain respectful and collaborative relationships with clients through responsiveness, expertise and awesome customer service Learn the inner workings of a member-management SaaS platform Troubleshoot and resolve client reported issues Train clients on how to best use a highly configurable platform Provide reporting to clients on the status of support cases Work with the Product Development team to address bugs and advance the product.

Strong technical skills with the following: MS Word, PowerPoint, Excel, MS Outlook Windows/macOS, browsers, networking fundamentals, software installs, Microsoft 365 Experience with HTML and CSS JavaScript knowledge & experience is an advantage Demonstrates confidence and professionalism in conversations without sounding scripted. Naturally builds rapport, adapts communication style to different audiences, and effectively guides discussions toward desired outcomes. Ability to work well in a team environment and collaborate with all levels of staff Capability to manage up and escalate as needed depending on the situation Prior experience supporting various software applications is an advantage.

Aptitude to multi-task and prioritize while staying organized and managing