Vice President, Senior ITSM Manager

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Descrizione

Do you want your voice heard and your actions to count? Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world. With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career. Join MUFG, where being inspired is expected and making a meaningful impact is rewarded. We are seeking an experienced Service Level Management practice leader to lead the rationalization, redesign, and ongoing governance of Service Level performance across multiple APAC countries, business units, service towers, internal teams, and external providers. Job Responsibilities As part of the IT Service Management function, this role is responsible for overseeing Service Level Management and driving continuous service improvement in accordance with ITIL and ISO 20000 best practices. Key responsibilities include developing and maintaining a measurable SLA framework, ensuring service commitments meet business needs and regulatory requirements, monitoring servic

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