Tier 3 SD-WAN NOC Engineer

Position Overview Join the team as an SD-WAN Engineer, a role that offers a unique opportunity to collaborate with a highly skilled and dedicated team. Your expertise in SD-WAN technologies with CCNP-level proficiency will be instrumental in the success of the Service Advantage Team (SAT) that manages and maintains the company’s Premier Managed Service customers. We are deeply committed to delivering exceptional customer engagements and are seeking individuals who share this commitment and are ready to contribute to our customers' success.

Our SAT engineers play a crucial role in maintaining the overall technical and operational quality and resolutions of incidents and problems. We are deeply committed to technical validation and analysis, communication with customers and third parties, vendors and suppliers, and above all, ensuring the satisfaction of the company’s customer base. We are looking for individuals who share this commitment to technical validation and analysis and are ready to contribute to our team's success by upholding our high standards of technical and operational quality.

Key

Troubleshoot, configure, and maintain SD-WAN infrastructure and services. Monitor network performance, identify bottlenecks, and implement enhancements. Provide advanced troubleshooting and problem resolution for SD-WAN environments.

Lead network projects, including firmware, patches, vulnerabilities, and documentation. Serve as the highest point of technical escalatio