Network Support Engineer

Founded in 2004, NetBrain is the leader in no-code network automation. Its ground-breaking Next-Gen platform provides IT operations teams with the ability to scale their hybrid multi-cloud connected networks by automating the processes associated with Diagnostic Troubleshooting, Outage Prevention and Protected Change Management. Today, over 2,500 of the world’s largest enterprises and managed services providers leverage NetBrain’s platform.

About the Team NetBrain’s Network Support team is part of Advanced Services, the group that helps our customers get lasting value from NetBrain’s network automation platform after the sale. We’re a global team of Support Engineers working across time zones, so customers get timely, expert help when they need it. Our engineers are the first point of contact for customers running NetBrain in some of the most complex enterprise and government networks.

We troubleshoot hands-on, guide customers through configuration and best practices, and see every case through to resolution. We work closely with Development, Quality Assurance, Sales, and Services Engineering to resolve complex issues and feed what we learn from customers back into the product. We value curiosity, clear communication, and a drive to automate and improve how we work.

Whether you’re digging into a routing issue on a customer call or writing a Knowledge Base article that saves the next engineer an hour, your work directly shapes the customer experience. What You'll Do Provide po