Senior Technical Support Engineer - IX

[…] People is a rapidly growing software company that is revolutionizing the way companies attract, engage, and retain top talent. We are seeking a highly skilled and experienced Senior Technical Support Engineer, IX to join our dynamic team in Hyderabad, Telangana, India.

As a Senior Technical Support Engineer, IX, you will be responsible for providing exceptional technical support to our clients who use our revolutionary recruitment software, RX. You will be the go-to person for troubleshooting and resolving technical issues, as well as providing guidance and training to our clients on how to best utilize our software.

• Provide technical support to clients via phone, email, and chat
• Troubleshoot and resolve technical issues related to our recruitment software, RX
• Collaborate with our development team to identify and resolve complex technical issues
• Conduct training sessions for clients on how to use our software effectively
• Document and track all technical support requests and resolutions in our system
• Continuously monitor and improve the overall performance and stability of our software
• Stay up-to-date with the latest industry trends and advancements in recruitment technology

Bachelor's degree in Computer Science , Information Technology , or a related field Minimum of 5 years of experience in technical support , preferably in the software industryStrong kn